Sea And Dunes
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Terms & Conditions

 
 

Terms & Conditions

 

Please read the following terms and conditions. Acceptance of the final tour offer represents an acceptance by the purchaser of the stated terms and conditions and following definitions apply: 

‘Client’ or 'Customer' (or "you/your") means a customer who reserves and/or books one or more Services offered on the Website.

'Sea And Dunes' means Ammar Bin Habib Al Zadjali Trading, an individual firm incorporated and resident for all purposes in Oman whose registered office is Hatat Complex A, Office No: 45, Muscat, Oman.

Reservations:

Should be made well in advance as some hotels / camps are limited in size, and sell out well in advance due to seasons. To assure your first choice of accommodation an early reservation is essential.

Booking Procedures: 

Sea and Dunes requires a completed Reservation Form in order to provisionally book a client/s itinerary. Upon receipt of the form S&D will make every attempt to secure and book the requested program itinerary and any extra services that the client/s may require on behalf of the client. All itineraries are subject to written confirmation by S&D.

Confirmed Offer: 

Once S&D has been able to provisional book and secure all services S&D will than make a final offer with the final program itinerary as provisional booked and the final price to the client/s which will be valid for a period of 5 days during which time the client/s has the option to accept / decline the offer.

Client Acceptance:

If the client accepts the offer written confirmation of acceptance is required together with a 40% non-refundable deposit with the balance payable sixty (60) days prior to the scheduled departure date.

Deposit: 

A deposit equal to 40% of your total trip cost is required to book your space. If departure date is within 60 days, full payment will be required in lieu of deposit.

Final Payment: 

Final payment is due 60 days prior to departure.

Tour due to commence less than 60 days: 

Full payment is required when accepting the offer. Any payment made within 60 days of departure must be made by wire bank transfer only.

Change in Quoted Rates:

S&D wishes to respect the agreed rates but reserve the right to change the rates at any time due to circumstances out of our control (such as increase in entries fees, camping fees, government taxes, flight increases if arranged by S&D). Any 3rd party rate increases after confirmation will be passed on to the client at actual.

Currency:

All prices are quoted in OMR but can be payable in US dollar at current exchange rate time of payment.

Revisions to Itinerary: 

A fee of $100 will be charged for a revision to a confirmed itinerary.

Cancellations:

S&D will not cancel a tour / travel arrangement once the client has paid in full unless it becomes necessary to do so as a result of hostilities, fire or adverse weather conditions, or if a group tour does not have the minimum required participants, or for any other adverse event beyond the control of S&D.

In the event of any cancellation, S&D will inform the client without delay and will make every effort to offer a suitable and comparable alternative

If a client wishes to cancel a tour the following cancellation fees will apply:

  • 30% of total trip cost is forfeited for cancellations made 66 days or more prior to departure.

  • 50% of total trip cost is forfeited for cancellations made between 65 and 30 days prior to departure.

  • 100% of total trip cost is forfeited for cancellations made 29 days or less prior to departure.

  • In addition, clients are subject to any and all cancellation fees imposed on S&D by the supplier. These cancellation policies may differ from the above. All cancellations must be in writing, signed by the client, received and acknowledged by S&D

Disclosure Notice. 

Please be aware that during your participation in an S&D tour, certain risks and dangers may arise including, but not limited to, the hazards of traveling in undeveloped areas, travel by boat, train, vehicle, aircraft or other means of conveyance, the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Also be aware and clearly understand that S&D will not be liable regarding provision of medical care or the adequacy of any care that may be rendered. You are voluntarily participating in these activities with the knowledge of the dangers involved and hereby agree to accept any risks.

AS LAWFUL CONSIDERATION for the agreement with S&D to participate in such trips and activities you hereby agree that you will not make a claim against S&D or sue for bodily injury, emotional trauma, death and/or property damage, however caused, as a result of your participation in the tour. You therefore release S&D and its employees from any and all claims, known or unknown, arising from your participation in a tour. This release of Liability and Assumption of Risk agreement is entered into on behalf of all members of your family including minors accompanying you. This agreement is binding on your heirs, legal representatives and assigns. If any portion of this agreement is unenforceable, the remaining portions shall remain in full force and effect. Any litigation involving this contract or your trip can be brought only in courts of competent jurisdiction in Sultanate of Oman and Oman law will be applicable to any disputes, which arise out of your trip.

Responsibility. S&D is in all respects the agent of the client. S&D books transportation, accommodation, restaurant, adventure activities and other services from various independent ground operators / service providers. Each of these ground operators/ service provider has their own management, which is not subject to the control of S&D. Client bookings are accepted by S&D as agent for the independent operators. 

The services provided by these operators are offered subject to the terms and conditions contained in the tickets, exchange orders or vouchers issued by them and/or their suppliers. Although S&D has made every attempt to choose the best suppliers available, it has no right to control their operators and procedures and CANNOT BE LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE which may occur due to: 

1 - wrongful, negligent or arbitrary acts or omissions on the part of a supplier, its employees and others not under the direct control of S&D. 

2 -  defects or failure of any aircraft, vessel, vehicle or other equipment instrumentally under control of independent suppliers.

Refunds and Change Fees:

 No refunds will be issued for any unused accommodation, tours, activities, meals or services, including the cancellation of domestic and regional air tickets. A $100 per person service fee will be charged for any requested changes to air or land arrangements within 60 days of the departure date or once a final invoice is issued.

Dispute / Complains:

Any disputes about reservations or payments or complaints about quality of service should be made immediately when the client/s feels that services are not being provided as booked in order to give us the opportunity to rectify the situation so that you may continue having an enjoyable trip.

 All Complains must be made to S&D Operations manager whose name and telephone number will be provided to you before commencement of the tour.

Payment conditions:

  1. Once you have decided to go forward with the bookings for the proposed itinerary, we will forward you our reservation form.

  2. On receipt of this form we shall proceed to provisionally book the program and or any other services you may require.

  3. Once provisionally booked we shall make you a firm offer and provide you with the final price which will be valid for a period of 5 days. During this you can either accept or decline the offer.

  4. If you accept the offer we shall require your written confirmation of acceptance with a deposit payment of 40%. If your tour is commencing in less than 60 days away we shall require full payment. If not, the balance is payable 60 days prior from commencement of the tour.

Payment Methods:

Bank Transfer: Overseas payments into our bank account can be made via international wire transfer. 

The Information provided above was gathered by the Sea and Dunes Team and can be found on www.seaanddunestours.com